Privacy Policy

SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us, such as your name, address, and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address to help us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products, and other updates.

Wholesale Customers (if applicable): We may share your basic personal and store information (names, addresses, and tax identification numbers) with financial institutions if required for adding and/or implementing additional features on our website, such as credit card processing, debit card processing, eCheck and ACH services, and financial services from institutions that give payment terms to wholesale customers. These institutions are not given permission to contact you for solicitation.

SECTION 2 – CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery, or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no. If you write to us or call us in any way, shape, or form, you are giving us consent to do whatever we like with that written or recorded correspondence.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, or for the continued collection, use, or disclosure of your information, at any time by contacting us at info@scrantonsmokecity2.com.

SECTION 3 – DISCLOSURE

We may disclose your personal information if we are required by law to do so, if you violate our Terms of Service, or if you contact us via email, writing, or telephone regarding a purchase.

SECTION 4 – THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies regarding the information we must provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies to understand how your personal information will be handled.

Some third-party providers may be located in different jurisdictions. If you proceed with a transaction involving a third-party service provider, your information may become subject to the laws of the jurisdiction(s) in which that provider or its facilities are located.

For example, if you are in Canada and your transaction is processed by a U.S. payment gateway, your personal information used in completing that transaction may be subject to U.S. laws, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our Terms of Service.

Links: When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 6 – SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to ensure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.

If you provide us with your credit card information, it is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. While no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional industry-standard security measures.

SECTION 7 – COOKIES

We use cookies on our site to track website visitors. The types of cookies may change from time to time, but by using this site, you agree to all forms of cookies.

SECTION 8 – AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence or that you are the age of majority and have given consent for any minor dependents to use this site.

SECTION 9 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications take effect immediately upon posting on the website. If we make material changes, we will notify you here so you are aware of what information we collect, how we use it, and under what circumstances, if any, we use or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

SECTION 10 – CANCELING ORDERS, ISSUING CHARGEBACKS, EXTORTION

Any attempt or request to cancel an order after it is placed or shipped, or to coerce any type of specialized treatment or outcome based on an insinuation that you may leave a negative review, will be viewed as attempted fraud and/or extortion and a direct violation of our Terms of Service.

We may, at our discretion, prevent you from ordering from any of our websites or retail locations. We may also share your information with affiliated and non-affiliated companies, including retailers, online retailers, and distributors, marking you as a high fraud risk.

Your information may be publicly accessible, which could result in others refusing to transact with you. You accept these potential outcomes if you attempt to cancel an order, seek a refund, or force an outcome on your order, as determined by Scranton Smoke City Shop.

QUESTIONS AND CONTACT INFORMATION

If you would like to access, correct, amend, or delete any personal information we have about you, register a complaint, or request more information, contact our Privacy Compliance Officer at info@scrantonsmokecity2.com.